Privacy Policy

This Privacy Policy explains how Cross Language LLC ("Cross Language," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, contact us, subscribe to updates, or interact with our company online.

This Privacy Policy applies to the Cross Language parent-company website, including cross-language.com, and general company communications. It does not automatically govern separate products, platforms, or services operated by Cross Language, such as InvoiceOps, WorkflowOps, SCIDICT, or other product-specific websites or services, which may have their own privacy notices, terms, or data processing agreements.

1. Who We Are

Cross Language LLC is a technology company that develops and operates products and systems related to language technology, document intelligence, information retrieval, workflow automation, and applied AI.

Our product and service portfolio may include, among others:

• InvoiceOps, an invoice automation and document AI product;
• WorkflowOps, a workflow automation and custom AI workflow initiative;
• SCIDICT, a professional bilingual dictionary and terminology search platform; and
• other language technology, document AI, information retrieval, or workflow automation products and services.

For privacy inquiries, you may contact us at:

Cross Language LLC
Email: privacy@cross-language.com
General Contact: info@cross-language.com
Mailing Address: 21163 Newport Coast Dr, Suite 116, Newport Beach, CA 92657, USA

2. Information We Collect

We collect personal information in the following ways.

2.1 Information You Provide Directly

You may provide information to us when you:

• submit a contact form;
• request information about our company, products, or services;
• inquire about collaboration, partnership, or business opportunities;
• subscribe to newsletters or updates;
• communicate with us by email or other channels;
• apply for a business, partnership, media, or employment-related opportunity; or
• otherwise choose to share information with us.

This information may include:

• name;
• company or organization name;
• job title or role;
• business email address;
• phone number;
• mailing address;
• inquiry type;
• message content;
• information about your business needs, workflow challenges, documents, systems, or collaboration interests;
• communication preferences; and
• any other information you choose to provide.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• referring and exit pages;
• date and time of visit;
• approximate location derived from IP address;
• website interactions;
• cookie identifiers; and
• analytics or performance data.

We use this information to operate, secure, analyze, and improve our website.

2.3 Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to:

• remember user preferences;
• understand how visitors use our website;
• measure website performance;
• improve content and navigation;
• protect against abuse, fraud, or security threats; and
• support marketing or analytics activities.

You can usually control cookies through your browser settings. Some website features may not function properly if cookies are disabled.

If we use third-party analytics or advertising tools, those providers may collect information according to their own privacy policies. We will make reasonable efforts to configure such tools consistently with this Privacy Policy.

2.4 Information From Third Parties

We may receive limited information from third parties, such as:

• business partners;
• product referral sources;
• analytics providers;
• public business directories;
• social media platforms;
• event organizers;
• professional networks; or
• users who refer your organization to us.

This information may include business contact information, company information, professional profile information, or context related to a potential business inquiry.

3. How We Use Information

We may use personal information for the following purposes:

3.1 To Respond to Inquiries

We use information to respond to questions, product inquiries, collaboration requests, partnership discussions, business opportunities, media inquiries, and general communications.

3.2 To Operate and Improve Our Website

We use technical and usage information to maintain, secure, troubleshoot, analyze, and improve our website, content, navigation, forms, and user experience.

3.3 To Communicate With You

We may use your contact information to:

• respond to your messages;
• send requested information;
• provide company updates;
• send newsletters or insights if you subscribe;
• follow up on business discussions;
• notify you about relevant product or company developments; and
• manage communication preferences.

You may opt out of non-essential marketing communications at any time by using the unsubscribe link in the message or contacting us directly.

3.4 To Evaluate Business Opportunities

We may use information submitted through our website or communications to evaluate:

• product inquiries;
• collaboration opportunities;
• strategic partnerships;
• referral relationships;
• vendor or service-provider relationships;
• investment, acquisition, or business development opportunities;
• speaking, media, or publication opportunities; and
• other legitimate company interests.

3.5 To Support Products and Services

If your inquiry relates to a Cross Language product or service, we may use your information to route the inquiry to the appropriate product or business team, such as InvoiceOps, WorkflowOps, or SCIDICT.

Product-specific use of information may be governed by separate product terms, privacy notices, data processing agreements, or customer contracts.

3.6 To Protect Rights, Safety, and Security

We may use information to:

• protect the security and integrity of our website and systems;
• detect, prevent, and respond to fraud, abuse, spam, security incidents, or illegal activity;
• enforce our terms and policies;
• protect our rights, property, users, customers, partners, and the public; and
• comply with applicable legal obligations.

3.7 To Comply With Legal Obligations

We may use information as needed to comply with applicable laws, regulations, legal processes, tax obligations, corporate recordkeeping requirements, or lawful government requests.

3.8 Use of AI and Automation

Cross Language develops and uses AI-related technologies in its business. For parent-company website operations, we may use AI-assisted tools to help organize inquiries, summarize communications, support internal workflows, improve content, analyze website performance, or enhance productivity.

We do not intend to use personal information submitted through general website inquiries to train public AI models. If a specific product or service uses AI to process customer content, that use should be governed by the applicable product-specific terms, privacy notice, customer agreement, or data processing agreement.

4. Legal Bases for Processing

Where required by applicable law, such as laws applicable to users in the European Economic Area, United Kingdom, or similar jurisdictions, we process personal information based on one or more of the following legal bases:

• Consent, such as when you subscribe to a newsletter or agree to receive communications;
• Contractual necessity, such as when processing is needed to respond to a request or provide information about a product or service;
• Legitimate interests, such as operating our website, responding to business inquiries, improving services, protecting security, and developing business relationships;
• Legal obligations, such as complying with applicable laws, recordkeeping duties, or lawful requests; and
• Protection of rights and safety, where necessary to prevent fraud, abuse, or harm.

5. How We Share Information

We do not sell personal information in the ordinary meaning of selling data for money.

We may share personal information in the following limited circumstances.

5.1 Service Providers

We may share information with vendors and service providers who help us operate our business, such as:

• website hosting providers;
• form and email service providers;
• analytics providers;
• security and anti-abuse tools;
• customer relationship management tools;
• cloud infrastructure providers;
• professional advisors;
• payment or billing providers, if applicable; and
• other operational service providers.

These providers are authorized to use information only as needed to provide services to us or as otherwise permitted by applicable law and contract.

5.2 Product and Business Teams

If your inquiry relates to a specific Cross Language product or service, we may share your information internally or with the relevant product team so that your inquiry can be handled appropriately.

5.3 Business Partners

If you request an introduction, partnership discussion, joint opportunity, referral, or integration-related communication, we may share relevant information with business partners with your consent or as reasonably necessary to evaluate the opportunity.

5.4 Legal, Compliance, and Safety

We may disclose information if we believe it is necessary to:

• comply with applicable law;
• respond to lawful requests or legal process;
• protect our rights, property, or safety;
• investigate fraud, abuse, security incidents, or illegal activity;
• enforce our terms or agreements; or
• protect users, customers, partners, or the public.

5.5 Business Transactions

If Cross Language is involved in a merger, acquisition, financing, restructuring, sale of assets, transfer of business, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to appropriate confidentiality or legal protections.

5.6 With Your Consent

We may share information with your consent or at your direction.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

• respond to inquiries;
• maintain business records;
• manage ongoing relationships;
• comply with legal obligations;
• resolve disputes;
• enforce agreements;
• protect security; and
• support legitimate business purposes.

Retention periods may vary depending on the type of information, the context in which it was collected, and applicable legal or operational requirements.

When information is no longer needed, we will delete, de-identify, aggregate, or otherwise handle it in accordance with our retention practices and applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

You should avoid submitting highly sensitive information through general website forms unless specifically requested through a secure channel.

8. International Data Transfers

Cross Language is based in the United States. If you access our website or communicate with us from outside the United States, your information may be processed in the United States or other jurisdictions where we or our service providers operate.

These jurisdictions may have data protection laws different from those in your location. Where required, we will use appropriate safeguards for international data transfers.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These rights may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of personal information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a copy of your information in a portable format;
• opt out of marketing communications; and
• appeal or complain to a data protection authority where applicable.

To exercise privacy rights, contact us at:

privacy@cross-language.com

We may need to verify your identity before responding to certain requests.

10. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended, or similar California privacy laws apply to Cross Language.

10.1 Categories of Personal Information Collected

In the past 12 months, we may have collected the following categories of personal information:

• identifiers, such as name, email address, phone number, IP address, and online identifiers;
• professional or employment-related information, such as company name, job title, or business role;
• internet or network activity information, such as website usage data, browser data, and device data;
• geolocation information, such as approximate location derived from IP address;
• commercial or business inquiry information, such as product interests, inquiry type, or business needs;
• communications content, such as messages submitted through forms or email; and
• inferences drawn from the above information, such as communication preferences or product interest.

10.2 Purposes of Collection

We collect and use these categories of information for the purposes described in this Privacy Policy, including responding to inquiries, operating our website, improving our business, communicating with users, protecting security, and evaluating business opportunities.

10.3 Disclosure of Personal Information

We may disclose personal information to service providers, professional advisors, business partners, product teams, legal authorities, or parties involved in business transactions as described above.

10.4 Sale or Sharing of Personal Information

We do not sell personal information for money. We also do not intend to share personal information for cross-context behavioral advertising unless we provide any required notice and opt-out rights.

If our practices change, we will update this Privacy Policy and provide any legally required choices.

10.5 Sensitive Personal Information

We do not request sensitive personal information through general website contact forms. Please do not submit sensitive personal information unless specifically requested through an appropriate secure channel.

10.6 California Privacy Rights

Subject to legal limitations, California residents may have the right to:

• know what personal information we collect, use, disclose, sell, or share;
• request access to personal information;
• request deletion of personal information;
• request correction of inaccurate personal information;
• opt out of sale or sharing of personal information, if applicable;
• limit the use of sensitive personal information, if applicable; and
• not be discriminated against for exercising privacy rights.

To submit a request, contact:

privacy@cross-language.com

Authorized agents may submit requests on behalf of California residents where permitted by law. We may require verification of identity and authority.

11. Marketing Communications

You may opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Even if you opt out of marketing communications, we may still send non-marketing communications, such as responses to inquiries, legal notices, security updates, or transactional messages.

12. Children's Privacy

Our website is intended for business and professional audiences. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us at privacy@cross-language.com, and we will take appropriate steps to delete the information.

13. Third-Party Links

Our website may link to third-party websites, services, product pages, social media platforms, or partner websites. We are not responsible for the privacy practices, content, or security of third-party websites or services.

You should review the privacy policies of third-party websites before providing information to them.

14. Product-Specific Privacy Notices

Cross Language may operate products or services that collect or process information in different ways from the parent-company website. Product-specific websites, platforms, customer agreements, privacy notices, or data processing agreements may apply to those products and services.

If there is a conflict between this parent-company Privacy Policy and a product-specific privacy notice or written customer agreement, the product-specific document or written agreement will control for that product or service.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date above.

If changes are material, we may provide additional notice, such as posting a notice on our website or sending a notification where appropriate.

16. Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

Cross Language LLC
Email: privacy@cross-language.com
General Contact: info@cross-language.com
Mailing Address: 21163 Newport Coast Dr, Suite 116, Newport Beach, CA 92657, USA